See Risk. Prioritize. Take Action.

Sign In Start Assessment Qualification

Service boundaries and support

Clear operating commitments without implied enterprise coverage.

These are current launch support targets, not a contractual service-level agreement. A signed Order Form or services agreement controls when it states different commitments.

Priority	Scope	Initial response target
Critical	Production authentication, billing, or tenant-isolation outage	Same business day during the support window
High	Material workflow unavailable with no reasonable workaround	Within 1 business day
Standard	Questions, configuration help, and non-blocking defects	Within 2 business days

Included boundary

Support window: U.S. business days, 9:00 a.m.–5:00 p.m. Eastern Time.
Support channel: ian@pwlogicongroup.com.
Security or tenant-isolation reports are treated as Critical until triaged.
Planned implementation, data mapping, and analyst work follow the agreed scope.

Not implied

No 24×7 support, uptime SLA, service credit, or guaranteed resolution time unless agreed in writing.
No automatic supplier, routing, purchasing, compliance, or contract action.
No guarantee that third-party providers, customer systems, or external data sources remain available.
No legal, customs, insurance, financial, or certification determination.